Terms and Conditions
Payment terms 100% in advance (CBD) – No delivery will be made until the Customer has made payment and it’s fully processed. Unpaid orders placed via email or phone will be held for 4 calendar days. At the end of the period, the order will be canceled by the Seller, and all quotes and discounts will be canceled. In order to make a tax exempt purchase, the Customer is eligible to create an account in the Seller’s web store and make a note about or upload a tax exempt form, or send a tax exempt form via email along with the order number or customer ID before submitting payment, or request a refund after payment has been submitted.
Payment Verification – Every order received by Mayan Robotics, LLC. is verified with a payment security system implemented in our online store. All orders are subject to a payment verification process, if our payment security system marks them with a high chance of risk and/or possible fraud. If your order is marked as possible fraud, your order will be put on hold until it is verified. Mayan Robotics, LLC. will attempt to call the customer at the phone number provided in the order and/or send a verification message to the email provided when placing the order. It is very important to provide Mayan Robotics, LLC. with a legitimate phone number and email address. If we do not receive any response in the phone or within a certain time frame specified in the email, your order may be canceled and the payment will revert back to the account used. If Mayan Robotics, LLC. was not able to reach you or you did not receive any email from us and you believe your order was canceled by mistake, you are welcome to place a new order anytime. Please know any new orders will still need to be verified. Once you verify the payment, your order will no longer be on hold and carry out without any payment issues. This is a precaution process that is implemented to avoid any possible fraud and secure both Mayan Robotics, LLC. and the customer's financial matters.
Prior Authorization for Product Returns and General Policies – To return a product to Mayan Robotics LLC., you must receive prior authorization and a Return Merchandise Authorization number ("RMA") from Mayan Robotics LLC. This number can be obtained by contacting Mayan Robotics, LLC. via phone or email. The RMA number must be displayed prominently on the exterior of the box. Any merchandise returned to Mayan Robotics, LLC. without an RMA number cannot be accepted and will be returned. Mayan Robotics, LLC. may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. Mayan Robotics, LLC. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.
Defective Merchandise – Any inquiry for defective merchandise will be supported via email or phone. Mayan Robotics, LLC. will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected, except if it is a shipping mistake on behalf of Mayan Robotics, LLC., in which case the correct merchandise will be shipped as soon as possible. If Mayan Robotics, LLC. is unable to reproduce the problem(s) or it's apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of Mayan Robotics, LLC.
Shipping Costs – Please know that all of our orders get shipped on business days, from Monday through Friday 8AM-3PM PST. All International shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for. We strongly encourage our customer's to check with their country's customs office if there any fees applicable in case you need additional documentation on the label please write it on order notes. If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the Mayan Robotics, LLC. warehouse, Mayan Robotics, LLC. will refund you the return shipping costs once we have received and processed your RMA (Only applies in USA Lower 48). For merchandise returned to Mayan Robotics, LLC., Mayan Robotics, LLC. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact Mayan Robotics, LLC. and we'll be happy to assist you.