Prior Authorization for Product Returns and General Policies – To return a product to Mayan Robotics LLC., you must receive prior authorization and a Return Merchandise Authorization number ("RMA") from Mayan Robotics LLC. This number can be obtained by contacting Mayan Robotics, LLC. via phone or email. The RMA number must be displayed prominently on the exterior of the box. Any merchandise returned to Mayan Robotics, LLC. without an RMA number cannot be accepted and will be returned. Mayan Robotics, LLC. may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. Mayan Robotics, LLC. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.
Defective Merchandise – Any inquiry for defective merchandise will be supported via email or phone. Mayan Robotics, LLC. will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected, except if it is a shipping mistake on behalf of Mayan Robotics, LLC., in which case the correct merchandise will be shipped as soon as possible. If Mayan Robotics, LLC. is unable to reproduce the problem(s) or it's apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of Mayan Robotics, LLC.
Shipping Costs – Please know that all of our orders get shipped on business days, from Monday through Friday 8AM-3PM PST. All International shipments may be subject to an additional import tax and/or customs fees, which we are not responsible for. We strongly encourage our customer's to check with their country's customs office if there any fees applicable in case you need additional documentation on the label please write it on order notes. If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the Mayan Robotics, LLC. warehouse, Mayan Robotics, LLC. will refund you the return shipping costs once we have received and processed your RMA (Only applies in USA Lower 48). For merchandise returned to Mayan Robotics, LLC., Mayan Robotics, LLC. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact Mayan Robotics, LLC. and we'll be happy to assist you.