Terms and Conditions
Terms and Conditions
Payment terms 100% in advance (CBD) – No delivery will be made until the Customer has made payment and it’s fully processed. Unpaid orders placed via email or phone will be held for 20 calendar days until it’s paid. At the end of the period, the order will be canceled by the Seller, and all quotes and discounts will be canceled. In order to make a tax exempt purchase, the Customer is eligible to create an account in the Seller’s web store and make a note about or upload a tax exempt form, or send a tax exempt form via email along with the order number or customer ID before submitting payment, or request a refund after payment has been submitted.
Defective Merchandise – Any inquiry for defective merchandise will be supported via email or phone. Mayan Robotics, LLC. will allow defective merchandise to be returned for exchange or store credit only. Exchanges and/or store credit will be provided once merchandise has been received and inspected, except if it is a shipping mistake on behalf of Mayan Robotics, LLC., in which case the correct merchandise will be shipped as soon as possible. If Mayan Robotics, LLC. is unable to reproduce the problem(s) or it's apparent that the problem(s) was caused by the Customer, the Customer is then responsible for covering shipping costs, and the merchandise will not be returned until costs have been fully recovered. Whether or not an item is considered defective is determined at the sole discretion of Mayan Robotics, LLC.
Prior Authorization for Product Returns and General Policies – To return a product to Mayan Robotics LLC., you must receive prior authorization and a Return Merchandise Authorization number ("RMA") from Mayan Robotics LLC. This number can be obtained by contacting Mayan Robotics, LLC. via phone or email. The RMA number must be displayed prominently on the exterior of the box. Any merchandise returned to Mayan Robotics, LLC. without an RMA number cannot be accepted and will be returned. Mayan Robotics, LLC. may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective merchandise. All returned merchandise must be packed to ensure no damage is incurred during transit, and must be sent using a shipping method that provides tracking information. Mayan Robotics, LLC. cannot be held responsible for damage that occurs in transit. No merchandise is accepted for exchange or return 30 days from the date of purchase.
Shipping Costs – If you are returning merchandise for store credit or exchanging functional merchandise, you are responsible for covering the return shipping costs. If you are exchanging defective merchandise or merchandise you received in error due to a packaging mistake at the Mayan Robotics, LLC. warehouse, Mayan Robotics, LLC. will refund you the return shipping costs once we have received and processed your RMA. For merchandise returned to Mayan Robotics, LLC., Mayan Robotics, LLC. will not cover the cost of expedited shipping methods. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you are unsure about which shipping method to choose, please contact Mayan Robotics, LLC. and we'll be happy to assist you.